GeoHero · pipedrive.com · Chapter 0 of 5

GeoHero · AI search visibility report

Deep Research edition

pipedrive.com

pipedrive.com · Generated Jul 26, 2026

RatingWeak

27.8% presence in measured cells

360 measured cells
18.3% strict criterion (cited in most runs)
run level 18.1% · CI 95% 16.5% to 19.6% · 2,640 runs
3.5 median position when cited · 100 measured cells

CriticalWeakParityStrong

△ ▲ cells ▲ runs

0.0%10.0%30.0%55.0%100.0%

▲ presence in measured cells
△ strict criterion (cited in most runs)
CI 95% (runs)

3,000 verified answers · 60 prompts × 7 engines · R=8 runs · 95% CI · Deep Research

420 cells3,000 executions60 questions7 engines60 proxy cells

Market	US · en
Positioning (inferred)	CRM de vendas mais fácil de usar que acelera crescimento através de geração qualificada de leads
Scope	up to 5 competitors benchmarked

GeoHero · pipedrive.com · Chapter 1 of 5 · Where you stand in AI answers today

Chapter 1

Where you stand in AI answers today

Executive summary

You are behind in AI search: rivals are cited more often than you across the measured questions. The prioritized plan below is how you close the gap.

7.4%

Share of voice

987,602

Addressable gap · searches/mo

$13,493,671

Traffic value gap

Top 3 moves now

High Publish citable content for "best tmrr providers": high-value demand with no competitor cited yet. Be the first source AI picks.
Medium Win the answer for "top ia ai companies": real demand, but salesforce are already cited. Out-evidence them.
Medium Win the answer for "top tmrr companies": real demand, but salesforce are already cited. Out-evidence them.

Put the two surfaces together and the shared demand hole comes into focus:

Composite gap · AI × organic

7,155,000 searches/mo with no citation from any AI + 3,349,000 searches/mo across 17 keywords outside the organic top 10: two signals pointing at the same demand hole.

Question with no AI citation	Stage	searches/mo
what is customer feedback surveys	Top of funnel	301,000
how does customer feedback surveys work	Top of funnel	301,000
how does ia ai work	Top of funnel	301,000
what is techniques for market research	Top of funnel	301,000
how does techniques for market research work	Top of funnel	301,000

Across your tracked competitors, an estimated $13,493,671/mo of search traffic goes to rivals who outrank you on shared keywords (a CPC-based proxy, not a guarantee).

Where the value leaks, by competitor

Domain	Traffic value/mo
salesforce.com	$6,555,230
monday.com	$4,311,052
hubspot.com	$931,532
freshworks.com	$905,540
zoho.com	$790,316

GeoHero · pipedrive.com · Chapter 2 of 5 · Why the engines pick someone else

Chapter 2

Why the engines pick someone else

AI visibility

How often the brand shows up when buyers ask AI assistants (ChatGPT, Gemini, Perplexity, Claude) and in the AI answers on Google and Bing.

n = 3,000 answers · 7 engines · Jul 2026

Share of voice	7.4%
Coverage	15.9% of measured answers · not enough measurements for a confidence interval
Addressable gap	987,602 searches/mo (proxy estimate)

Selection rate

not enough measurements for a confidence interval

how often the brand enters the answer · not enough measurements for a confidence interval

Absorption

—

scheduled: needs answer text across replicated runs

By engine

Engine	Method	Answers	Citations	SoV
Bing Copilot (proxy SERP)	AI answer in search (proxy)	360	0	0.0%
ChatGPT	native chat	480	22	2.5%
Claude	native chat	480	108	9.8%
Gemini	native chat	480	30	2.2%
Google AI Mode	AI-answered search (EN only)	360	132	12.2%
Google AI Overviews	AI-answered search	360	117	19.6%
Perplexity	native chat	480	68	4.9%

Share of voice is within-tool: engines cite very different sources, so shares are never compared in absolute terms across engines; only trends within an engine.

Prompt × engine coverage

Which questions the brand is cited on, in which engine. ✓ cited · × not cited · - not measured. Hover a cell for the engine and the runs behind it.

Question	BNG*	GPT	CLD	GEM	AIM	AIO	PPX
⚑ what is and customer service	×	×	×	×	×	×	×
⚑ how does and customer service work	×	×	×	×	✓	×	×
what is contact relationship management software	×	×	×	×	×	×	✓
how does contact relationship management software work	×	×	×	×	✓	✓	×
what is crm	×	×	×	✓	×	×	×
how does crm work	×	×	×	✓	✓	×	×
what is crm customer management	×	×	×	×	×	×	×
how does crm customer management work	×	×	×	×	✓	✓	✓
what is crm customer relations	×	×	×	×	✓	×	×
how does crm customer relations work	×	×	×	×	×	✓	×

Engine codes: BNG* Bing Copilot (proxy SERP) · GPT ChatGPT · CLD Claude · GEM Gemini · AIM Google AI Mode · AIO Google AI Overviews · PPX Perplexity · * proxy: measured on the SERP, no chat answer read

⚑ 12 malformed questions flagged across the full measurement, 2 of them in the rows above. All of them stay in the measurement and are excluded from the prioritized queue.

Questions where the brand is absent

Ranked by opportunity priority.

Question	Stage	Competitors already cited	searches/mo
best customer feedback surveys providers	Mid funnel	hubspot, salesforce, zoho	30,100
best techniques for market research providers	Mid funnel	hubspot, salesforce	30,100
top techniques for market research companies	Mid funnel	hubspot, salesforce, monday	30,100
top customer feedback surveys companies	Mid funnel	hubspot, salesforce, zoho	30,100
what is customer feedback surveys	Top of funnel	salesforce, zoho	30,100
how does customer feedback surveys work	Top of funnel	hubspot, salesforce, zoho	30,100
what is techniques for market research	Top of funnel	hubspot, salesforce, monday	30,100
how does techniques for market research work	Top of funnel	hubspot, salesforce, monday	30,100

⚑ 9 malformed prompts excluded from prioritization. Full measurement in the appendix.

Who the AI cites as sources

The pages that win the citation slot: where to be born citable.

Domain	Citations	Questions
youtube.com	789	59
salesforce.com	529	42
zapier.com	483	33
pipedrive.com	440	38
6sense.com	328	25
reddit.com	326	45
monday.com	293	35
en.wikipedia.org	273	36
zendesk.com	260	34
g2.com	248	29

Why the AI cited these sources

What Is Customer Service? A Complete Guide | Salesforce · "What Is Customer Service? * Customer service is the support you offer your customers — both before and after they buy and use your..."
Customer Service: Definition, Examples, and Tips - Coursera · "Customer Service: Definition, Examples, and Tips. Customer Service: Definition, Examples, and Tips. Written by Coursera Staff • Up..."
CUSTOMER SERVICE definition | Cambridge English Dictionary · "Meaning of customer service in English. customer service. noun [ U ]. us. Your browser doesn't support HTML5 audio. /ˌkʌs.tə.mɚ ˈs..."
Video: Customer Service | Definition, Characteristics & Types · "What Is Customer Service? Before, during, and after the client's needs are satisfied, customer service entails attending to their ..."

What buyers actually ask

Follow-up questions the engines expanded from the seed queries: the real demand behind the topic.

what is good customer servicequalities of good customer servicewhat is and customer serviceCustomer service definitionimportance of customer serviceelements of good customer servicecustomer service and coand co customer supportwhat is end customer serviceend customer service explained

What the AI answered

"what is customer feedback surveys" · ChatGPT: "Customer feedback surveys are tools used by businesses and organizations to gather information and opinions from their customers about their products, services, or overall experience. These surveys typically consist of …"
"what is customer feedback surveys" · Perplexity: "**Customer feedback surveys** are structured questionnaires businesses use to collect customers’ opinions, experiences, and satisfaction levels about a product, service, or brand.[1][2][8] They usually ask about things…"
"what is customer feedback surveys" · Gemini: "Customer feedback surveys are structured tools used by businesses to gather insights directly from customers about their experiences, preferences, and perceptions of products, services, or support. They are a vital part…"

Presence is uneven across engines; here is the breakdown, one engine at a time:

Engine x-ray: where you are strong and where you are invisible

Each engine draws on different sources, so the same brand can lead in one and vanish in another. Coverage is the share of measured questions where the engine cited you.

Engine		Cited / measured	Your coverage
Google AI Mode	present	20 / 60	33.3%
Google AI Overviews	present	20 / 60	33.3%
Claude	present	13 / 60	21.7%
Perplexity	present	8 / 60	13.3%
Gemini	present	3 / 60	5.0%
ChatGPT	present	2 / 60	3.3%
Bing Copilot (proxy SERP)	invisible	0 / 60	0.0%

You are strongest on Google AI Mode and invisible on Bing Copilot (proxy SERP).

Intent clusters: where the battle happens

Questions grouped by buyer intent. Coverage per cluster shows which part of the journey you own and which you are ceding.

Cluster	Questions	Your coverage	Who dominates
Top of funnel	23	8.7%	salesforce
Mid funnel	30	66.7%	salesforce
Bottom of funnel	7	85.7%	monday

Coverage is the share of the cluster questions where you were cited. Ordered weakest first.

How the AI describes you when it cites you

The words the engines use about you, pulled verbatim from the answers that name your brand.

Perplexity · "**CRM** stands for **customer relationship management**. It is both a business approach and a software system used to manage a company’s interactions with current and potential customers.[10][12][13] In practice, CRM software helps businesses: - **Store and organize customer data** in one place.[2…"
Perplexity · "**IA** usually means **“artificial intelligence”** or **“inteligencia artificial”** in Spanish and Portuguese, and **AI** is the English abbreviation for the same thing.[1][2][6][7] In simple terms, **AI/IA** is a field of computer science that builds systems that can do tasks usually associated w…"
Claude · "I'll search for the best CRM software providers for you. Based on the latest information, here are the best CRM software providers: ## Market Leaders The top CRM providers by market share are Salesforce (25.57%), Salesforce CRM (23.77%), and HubSpot CRM (6.60%) . ## Top Recommended Providers *…"
Claude · "I'll search for the best CRM providers to give you current information. Based on current 2026 information, here are the best CRM providers: ## Top CRM Providers **Market Leaders:** - Salesforce dominates with 25.57% market share, followed by HubSpot CRM with 6.60% market share **Highly Recomme…"

Verbatim first-run excerpts where your brand is cited. Recurring-attribute frequencies need the full answer corpus, scheduled for a later pass.

Winning citations and rankings runs on off-page authority; here is where you stand:

Authority & backlinks

Domain authority	587 / 1000
Referring domains	27,815 · 24,451 root domains
Total backlinks	1,257,423 · 918,236 source pages
Nofollow links	22.3% of referring domains
Spam score	7 / 100

Domain authority (0-1000) is a provider proxy score, not the Google position. A high spam score signals a low-quality link profile.

Authority vs. competitors

Referring domains is the most stable authority signal: harder to inflate than raw backlink count.

Domain	Role	Authority	Ref. domains	Backlinks	Spam
hubspot.com	Competitor	681	393,132	30,632,047	5
salesforce.com	Competitor	677	212,177	8,739,043	12
zoho.com	Competitor	619	127,043	11,584,789	9
pipedrive.com	You	587	27,815	1,257,423	7

Link gap 1,481 domains link to hubspot.com, salesforce.com, zoho.com but not to you: direct link-prospecting targets.

Referring domain	Authority	Spam	Already links
localiq.co.uk	415	0	hubspot.com, salesforce.com, zoho.com
futurepedia.io	253	2	hubspot.com, salesforce.com, zoho.com
vidizmo.ai	226	0	hubspot.com, salesforce.com, zoho.com
flywheelstaging.com	222	18	hubspot.com, salesforce.com, zoho.com
foreignerds.com	222	0	hubspot.com, salesforce.com, zoho.com
bebran.com	204	0	hubspot.com, salesforce.com, zoho.com
ishir.com	198	0	hubspot.com, salesforce.com, zoho.com
zappysys.com	195	0	hubspot.com, salesforce.com, zoho.com

GeoHero · pipedrive.com · Chapter 3 of 5 · What to do, in order

Chapter 3

What to do, in order

The engine view rolls up into the questions themselves; these are the ones getting away:

Gap analysis: the questions you are losing

Where buyers ask and the AI does not name you. Each gap shows who the engines cite in your place, ordered by how much demand sits behind the question.

Question		Who takes it	searches/mo
what is customer feedback surveys	cited in 0 of 7 engines	salesforce, zoho	301,000
how does customer feedback surveys work	cited in 0 of 7 engines	salesforce, hubspot, zoho	301,000
how does ia ai work	cited in 0 of 7 engines	salesforce	301,000
what is techniques for market research	cited in 0 of 7 engines	salesforce, hubspot, monday	301,000
how does techniques for market research work	cited in 0 of 7 engines	salesforce, monday, hubspot	301,000
what is tmrr	cited in 0 of 7 engines	no tracked competitor	301,000
how does tmrr work	cited in 0 of 7 engines	no tracked competitor	301,000
best customer feedback surveys providers	cited in 0 of 7 engines	hubspot, salesforce, zoho	301,000

A gap is a question where you are absent in most engines. Ordered by estimated monthly search volume.

A number is only as good as its repeatability; here is how yours held up:

Stability: does the number survive repetition?

The same question was asked several times per engine. Answers that hold across runs are solid; answers that flip mark where you sit on the frontier.

8 runs per prompt · variation of your coverage

Run 1: 18.8% · Run 2: 18.3% · Run 3: 16.7% · Run 4: 16.0% · Run 5: 14.5% · Run 6: 16.9% · Run 7: 10.0% · Run 8: 11.7% Low spread across runs: the number is stable, not sampling luck.

Frontier prompts (answer changes between runs)

59 of 420 questions flip your citation between runs. On these you are on the frontier, where a small content push can turn the result.

what is contact relationship management software
what is crm
how does crm work
how does crm customer management work
what is crm customer relationship management software
best contact relationship management software providers

None of it compounds without the measurement and site foundation underneath:

Technical diagnostics

Measurement & tagging

What we can detect publicly on the site. Server-side measurement tools are not visible from outside; a full read needs access.

Tool	Status
Google Tag Manager	Not detected
Google Analytics 4	Not detected
Meta Pixel	Not detected
Google Ads (tag de conversão)	Not detected
TikTok Pixel	Not detected
LinkedIn Insight Tag	Not detected
Hotjar	Not detected
Microsoft Clarity	Not detected

Search position today

Keyword	Position	AI Overview
customer feedback surveys	outside top	not cited
ia ai	outside top	—
techniques for market research	outside top	not cited
tmrr	outside top	not cited
value prop	outside top	not cited
value proposition	outside top	not cited
and customer service	outside top	—
contact relationship management software	outside top	cited
crm	outside top	not cited
crm customer management	outside top	not cited

Brand tone of voice

Personality	direto, confiante, acessível, orientado a resultados
Formality	Mista

Every gap above resolves into one prioritized plan:

Your 90-day action plan

Prioritized by impact: the moves that unlock the most measurable growth first.

#	Do this	Priority	Why
1	Publish citable content for "best tmrr providers": high-value demand with no competitor cited yet. Be the first source AI picks.	High	30,100 searches/mo
2	Fix: Tagging GTM container not detected in HTML — create from scratch or confirm tagging is inline.	High	—
3	Fix: Tagging Meta Pixel not detected. Required for prospecting / retargeting via Meta Ads.	High	—
4	Win the answer for "top ia ai companies": real demand, but salesforce are already cited. Out-evidence them.	Medium	30,100 searches/mo
5	Win the answer for "top tmrr companies": real demand, but salesforce are already cited. Out-evidence them.	Medium	30,100 searches/mo
6	Win the answer for "best ia ai providers": real demand, but hubspot, salesforce are already cited. Out-evidence them.	Medium	30,100 searches/mo
7	Win the answer for "best customer feedback surveys providers": real demand, but hubspot, salesforce, zoho are already cited. Out-evidence them.	Medium	30,100 searches/mo
8	Win the answer for "best techniques for market research providers": real demand, but hubspot, salesforce are already cited. Out-evidence them.	Medium	30,100 searches/mo
9	Win the answer for "top techniques for market research companies": real demand, but hubspot, salesforce, monday are already cited. Out-evidence them.	Medium	30,100 searches/mo
10	Win the answer for "top customer feedback surveys companies": real demand, but hubspot, salesforce, zoho are already cited. Out-evidence them.	Medium	30,100 searches/mo

GeoHero · pipedrive.com · Chapter 4 of 5 · The evidence behind every number

Chapter 4

The evidence behind every number

Raw evidence: what the AI answered, word for word

The receipt behind the numbers. These are real answers from the run, with your brand marked so you can see exactly how you show up.

what is ia aiPerplexity · cited

**IA** usually means **“artificial intelligence”** or **“inteligencia artificial”** in Spanish and Portuguese, and **AI** is the English abbreviation for the same thing.[1][2][6][7] In simple terms, **AI/IA** is a field of computer science that builds systems that can do tasks usually associated with human intelligence, such as **learning, reasoning, problem-solving, understanding language, and making decisions**.[1][2][7][9][15][16] If you meant **“IA …

what is ia aiGoogle AI Overviews · cited

**IA** is the abbreviation for **Artificial Intelligence** in several languages (like Spanish and French, where the noun comes first, i.e., *Inteligencia Artificial* ). In English, it is more commonly abbreviated as **AI** . Both terms refer to computer systems designed to simulate human intelligence for tasks like learning, problem-solving, and decision-making.[](https://www.ibm.com/think/topics/artificial-intelligence) [[1]](https://www.ibm.com/think/to…

what is ia aiGoogle AI Mode · cited

"IA" is often used to mean "AI" (`Artificial Intelligence` ) in languages other than English, such as Spanish (*Inteligencia Artificial* ), French (*Intelligence Artificielle* ), or Italian (*Intelligenza Artificiale*).[[1]](https://www.reddit.com/r/DefendingAIArt/comments/1gkd785/why_people_call_ai_stuff_ia/) However, in English business and technology contexts, "IA" frequently refers to **Intelligent Automation** or **Intelligence Augmentation** . Here…

what is crm customer relationship management softwarePerplexity · cited

**CRM** stands for **customer relationship management**. It is both a business approach and a software system used to manage a company’s interactions with current and potential customers.[10][12][13] In practice, CRM software helps businesses: - **Store and organize customer data** in one place.[2][8][11] - **Track interactions** such as calls, emails, purchases, and support requests.[10][11][13] - **Manage sales leads and opportunities** through the sal…

best contact relationship management software providersClaude · cited

I'll search for the best CRM software providers for you. Based on the latest information, here are the best CRM software providers: ## Market Leaders The top CRM providers by market share are Salesforce (25.57%), Salesforce CRM (23.77%), and HubSpot CRM (6.60%) . ## Top Recommended Providers **For Overall Use:** - Pipedrive, Salesforce, HubSpot, and Zoho are among the top 15 CRM tools for 2026 - Zoho CRM is an AI-powered CRM trusted by over 300,00…

best crm providersClaude · cited

I'll search for the best CRM providers to give you current information. Based on current 2026 information, here are the best CRM providers: ## Top CRM Providers **Market Leaders:** - Salesforce dominates with 25.57% market share, followed by HubSpot CRM with 6.60% market share **Highly Recommended Options:** 1. **Salesforce** - The #1 pick for businesses that want to leverage advanced AI tools to scale . Entry-level plans start at $25/user/month .…

Verbatim excerpt of the first run per response, with your brand highlighted. Longer answers are trimmed.

Market divergence

This is a single-market edition, measured in US. Cross-market divergence needs a second market run, which this report did not include.

AI answers and classic organic search draw on the same demand; here is the search half:

Organic search market share

Your own keywords

42,067 ranked keywords · 4,116,000 monthly searches combined.

Keyword	Volume	Position
customer feedback surveys	301,000	50
ia ai	301,000	2
techniques for market research	301,000	54
tmrr	301,000	54
value prop	301,000	6
value proposition	301,000	11
and customer service	165,000	74
contact relationship management software	165,000	14
crm	165,000	11
crm customer management	165,000	36

Market share vs. competitors

Presence = volume-weighted share of the keywords each domain ranks for organically.

Domain	Keywords	Top 10	Avg. position	Presence
salesforce.com	189	97	18.2	39.1%
hubspot.com	189	29	28.9	43.4%
zoho.com	189	23	31.6	34.1%
pipedrive.com	20	3	31.2	2.5%

By search intent

Classified coverage: 99.6% of the universe volume.

Intent	Volume	Your share
informational	123,763,000	0.7%
commercial	19,380,000	1.2%
navigational	16,029,500	0.0%
transactional	3,676,000	0.0%

In AI answers, the brand is cited in 15.9% of measured questions across 7 engines: the same demand, two surfaces.

GeoHero · pipedrive.com · Chapter 5 of 5 · How this was measured, and what was not

Chapter 5

How this was measured, and what was not

Turn this into an ongoing edge

You have the map: where AI cites you, the demand you are missing, and the dollar value at stake.

100% of the $499 you paid credits toward your first month of monitoring if you start within 60 days: keep the score moving, do not let it reset.